Due to the nature of our business and the type of unique products and services we provide there are several hire terms that must be adhered to.

Please ensure that you are aware of these prior to booking our products and services:

1. We are very transparent with our pricing. Prices are displayed on our website but are not inclusive of GST. This will be added to your booking confirmation via the invoice we send to you.
2. Prices displayed are for Prop Hire Services ONLY.
3. To secure a booking, deposits must be made within 3 days of receiving an email confirmation from us. The remainder of the payment and bond can be made one week before the event. Some items do not require a bond fee.
4. If your venue requires a late night pick up of your hired items for your event, a late night/midnight bump out fee of $100 will be incurred. We must be informed of this prior to the event date.
5. When choosing your hire items, please check if the hire items are marked as “delivery only”. The majority of our items are to be categorized for delivery only. We do not allow pick ups for these as to the nature of these items.
6. We DO require a minimum spend of $350 + GST.
7. Delivery includes the setting up of your items “BUMP IN” and collection “BUMP OUT” following your event. Additional fees may apply if we need to spend more time at your venue setting tables / styling etc.
8. We do not supply Balloons or flowers, however we  are more than happy to put you in touch with suppliers that do.
9. Prices are non negotiable, they are as is on the website or as stated by us if not listed on the website.
10. Always book in advance, late bookings means we cannot guarantee those items for you, we do not hold items so please book early to avoid disappointment. We would hate to see you miss out!
11. Contact by email is preferred and we will aim to respond to your enquires as soon as possible. If you have an urgent enquiry, please address the subject line URGENT in your email.
12. Deposits are NON-refundable in the circumstance of you having to cancel your order with us. All payments made to reserve your items are non-refundable. The reservation of an item secures and prevents the hire of that item to any other Client for your reserved rental period.
13. Event Hire GC quality checks all props and items before and during drop off to ensure safety, visual quality and customer satisfaction. In the event that items or props are damaged, misused or broken Event Hire GC reserves the right to charge a damage/cleaning fee to the client who is responsible for the hire.
14. The Hirer must, at all times, keep and maintain the hire equipment, ensuring that it is in good and proper condition. In particular, the Hirer must:
    * keep the Equipment in a secure location at all times;
    * prevent the Equipment from being stolen, unauthorised use, misuse, vandalism, exposed to inappropriate environment; and
    * make the Equipment available to Event Hire GC in the same condition (fair wear and tear excepted) as when it was delivered to the
15. Hirer by Event Hire GC on the Delivery Time.
16. Event Hire GC reserves the right to refuse hire of the Equipment to any persons and for any reason.
17. We Accept Payments by Cash, direct bank transfer. Payments will not be accepted upon delivery of the hired items.
18. The Hirer consents to Event Hire GC use of event photos for marketing purposes provided to Event Hire GC whether for profit or not.
19. There will be NO refunds but a credit note provided for use in the next 12months from the event date.  We can reschedule the hire and give priority to hire items to avoid loss of your order.
20. All cancellations need to be submitted in in writing to hello@eventhiregc.com.au . No verbal cancellations shall be accepted to minimize any misunderstandings.
21. All changes or removal of items from booking can only be made 4 weeks prior to the event unless approved by Event Hire GC.
22. Additions can be made at any time subject to availability.
23. Your 50% Deposit is non-refundable in the circumstance of having to cancel your order with us.
24. Orders cancelled within 2 weeks of the event date will forfeit the total 100%
25. 28.Orders cancelled within 2-4 weeks prior to event will forfeit their 50% deposit.
26. If you need to cancel your order outside of this 4-week window prior to their event, there will incur an $100 administration fee which will be deducted from the deposit paid.
27. All payments made to reserve your items are non-refundable.
28. The reservation of an item secures and prevents the hire of that item to any other Client for your reserved rental period.
29. We Accept Payments by Cash, direct bank transfer and eftpos. Payments will not be accepted upon delivery of the hired items. All payments are to be made prior to the event date.

Please ensure you have read and understood these terms and conditions

We appreciate your understanding and we want to make this process as smooth as possible.

If you have any further questions about the above information, please feel free to get in contact via email hello@eventhiregc.com.au